We collect information you provide directly to us, including:

• Contact Information: Your name, phone number, email address, and mailing address.

• Tax & Financial Information: Information necessary to prepare your tax returns or provide bookkeeping services, including Social Security Numbers (SSNs), Employer Identification Numbers (EINs), income records, and financial statements.

• Communications: Records of your inquiries, messages, and correspondence with us.

• Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and similar technologies.

We do not collect payment card numbers directly — all payments are processed through secure third-party payment processors.

We use the information we collect to:

• Provide tax preparation, bookkeeping, and consulting services to you.

• Communicate with you about your account, appointments, and filing deadlines.

• Send appointment reminders, document requests, and service updates via SMS and email (where you have opted in).

• Comply with legal and regulatory obligations, including IRS requirements.

• Improve our website, services, and client experience.

• Respond to your questions and support requests.

We will not use your personal or financial information for marketing purposes unrelated to our tax and accounting services without your explicit consent.

B&J Tax Services Co. uses automated SMS text messaging, powered by Twilio, to communicate with clients. By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent to receive text messages from us.

📱 WHAT TO EXPECT · 수신 메시지 안내

Message types: Appointment reminders, document collection notices, tax deadline alerts, filing confirmations, and service updates.

Message frequency: Message frequency varies. You may receive up to 4–8 messages per month depending on your active service engagement.

Message & data rates: Message and data rates may apply depending on your mobile carrier and plan.

Languages: Messages may be sent in English or Korean (한국어), based on your preference.

By opting into SMS communications, you confirm that:

• You are the account holder or authorized user of the mobile number provided.

• You are 18 years of age or older.

• You consent to receive automated text messages from B&J Tax Services Co. at the number provided.

Consent to receive SMS messages is not required as a condition of purchasing any service. You may always contact us by phone or email instead.

You may opt out of SMS communications from B&J Tax Services Co. at any time using any of the following methods:

How to Stop Receiving Text Messages

문자 수신 거부 방법 · 수신 거부는 언제든지 가능합니다

CALL US

(213) 381-7656

Call our office during business hours and ask to be removed from our SMS list.

EMAIL US

info@bnjtax.com

Send an email with your name and phone number and request to opt out of SMS communications.

Opting out of SMS messages will not affect your ability to receive our tax and accounting services. We will continue to contact you by phone or email for essential service-related communications.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party providers (including Twilio for SMS delivery) who assist us in operating our business. These providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to us.

• Legal Requirements: We may disclose your information when required by law, including to comply with IRS regulations, court orders, or legal processes.

• With Your Consent: We may share your information with third parties if you explicitly authorize us to do so.

Regarding SMS: No mobile information (including phone numbers) will be shared with third parties or affiliates for marketing or promotional purposes. Information shared with Twilio is used solely for the delivery of text messages on our behalf.

We take the security of your personal and financial information seriously. We implement industry-standard security measures including:

• SSL/TLS encryption for data transmitted through our website.

• Secure, encrypted storage for tax and financial records.

• Restricted access to personal information on a need-to-know basis.

• Regular security reviews of our systems and third-party service providers.

Despite these measures, no method of electronic storage or transmission is 100% secure. If you believe your information has been compromised, please contact us immediately.

Depending on your location (including California residents under the CCPA), you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal retention requirements.

• Opt-Out: Opt out of SMS communications at any time (see Section 4).

• Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us using the information in Section 8. We will respond to verifiable requests within 45 days as required by applicable law.

California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, used, shared, or sold. As stated in this policy, we do not sell personal information.Item description